Reference

What You Agree To When You Use cv99998

These terms set out the rules that apply to your account, your deposits through bKash, Nagad, or Rocket, and your use of the lobby.

Account eligibility conditionsDeposit and withdrawal termsbKash, Nagad, Rocket wallet rulesAccount suspension policyGoverning jurisdiction
cv99998 What You Agree To When You Use cv99998
TERMS CONTACT PATHS

Reach Us About These Terms

Have a question about what these terms mean for your account? Our support team can clarify specific clauses, explain account suspension decisions, or walk you through what a particular rule means for bKash or Nagad deposits. Use any of the contact paths below to get a direct response.

Team online

Live Chat

Open the chat widget from your account dashboard. Agents can explain any clause in these terms and confirm how rules apply to your specific account situation.

Email Support

Write to our support address for formal queries about account terms, suspension notices, or wallet transaction disputes involving bKash, Nagad, or Rocket.

Account Help Centre

The Help Centre inside your account dashboard contains clause-by-clause summaries. Use it to find answers about deposit rules before contacting an agent.

HOW WE ENFORCE THIS

Accountability Behind These Terms

These terms are not just a document — they define exactly how your account, your wallet, and your access to the lobby are managed. We apply them consistently so you know what to expect every time you log in, deposit via bKash, or request a withdrawal.

Account Security

We use OTP verification on login and withdrawal requests. Your account is tied to your verified mobile number, and no changes are processed without confirming that step.

Wallet Verification

Deposits through bKash, Nagad, or Rocket are matched to your registered account wallet. Unmatched transactions are held and reviewed before any credit is applied.

Term Updates and Notice

When terms change, the updated version is published here with a revised date. Continuing to use your account after that date means you accept the new version.

Dispute Handling

Disputes about account actions or transaction outcomes under these terms are handled through our support team. Submit your case with the transaction reference for a faster resolution.

Answers to Common Terms Questions

These are the questions we see most often about how the terms affect your account day to day — from wallet deposits to account closures and everything in between.

Yes. Every deposit you make through bKash, Nagad, or Rocket falls under these terms. Payment limits, verification steps, and refund conditions are all governed by the same rules.

We publish all updates directly on this page with a revised date. You are responsible for checking the current version before each session; continued account use means you accept any changes made.

Duplicate accounts breach these terms. We will close the additional account and hold any balance pending a review. Only one account per person is permitted under our rules.

No. Access depends on your local law and eligible region. If use is restricted where you are located, you are not authorised to proceed and these terms do not grant any right of access.

Contact our support team via live chat or email with your account ID and the relevant transaction reference. We will review the case against the applicable clause and respond in writing.

If your account is suspended under these terms, your bKash, Nagad, or Rocket wallet balance is held pending review. We will communicate the outcome and next steps through your registered contact.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.